Cancellation rights

Right of cancellation for the consumer

The consumer is any natural person who has concluded a transaction for a purpose which cannot be accounted to either commercial or professionally independent activities.

Cancellation Caution

Right of Cancellation

You have the right to cancel this transaction within fourteen days without giving a reason. The period of notice for the cancellation is fourteen days from the day on which you or a 3rd party nominated by yourself who is not the carrier of the goods, accepted the receipt of the goods.

In order to exercise your right of cancellation you should inform us (Rohrspatz & Wollmeise GmbH, Birkengrund 29, 85276 Pfaffenhofen, Tel. 08441 8713105, E-mail address: with a straight-forward explanation of your decision to cancel the transaction, with e.g. a letter sent through the post or an e-mail. You can use the attached model cancellation form but there is no obligation. You can complete and send the model cancellation form or any other straight-forward explanation (return note) also electronically to our website.

To safeguard the period of notice of cancellation it is sufficient to send the notification about the exercise of your right of cancellation before the expiration of the period of notice of cancellation.

Consequences of Cancellation

When you cancel this transaction we have to refund you all payments received from you, including delivery costs (with the exception of any additional costs arising from any form of delivery other than the favourable standard delivery which we offer) immediately and at the latest within fourteen days from the day on which the notification of your cancellation was received by us. For this repayment we shall use the same method of payment which you used in the initial transaction, unless any other method has specifically been agreed upon. In no way will we consider any other form of compensation in this repayment.

We can refuse payment until we have received the goods or until you have brought proof that you have returned the goods, whichever is the earliest. You should return the goods to us immediately and in any case within fourteen days from the day on which you notified us of the cancellation of the transaction. The period of notice is safeguarded when the goods are sent off before the period of notice expires. You are responsible for the cost of returning the goods. You are responsible for any loss in value of the goods only if this loss in value is due to any negligent handling relating to testing the condition, quality and functioning of the goods.

In case you are not satisfied with the fulfilled transaction via our online shop, please feel free to contact us to clarify the matter. For deeper misunderstandings related to the completed online purchase, for which we can’t find a consensus, the EU has developed a new solution.

The European Commission has provided an internet platform for online settlement of disputes (so-called." ODR platform"). The ODR platform should be a focal point for the extrajudicial settlement of disputes concerning contractual obligations arising from online sales contracts. The ODR platform is accessible via the following link:

This is a free translation.The German language version of the Terms and Conditions is legally valid.

Click here to open the cancellation form (PDF)